Refund Policy
Thank you for shopping at Fitch & Co. We want you to love what you ordered — but if something isn’t right, we’re here to help.
Refund Eligibility
We offer refunds under the following conditions:
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The item must be returned within 14 days of receiving your order.
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Items must be unused, unwashed, and in original condition with tags attached.
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You must provide proof of purchase (order number or receipt).
Items Not Eligible for Refund:
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Sale or clearance items
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Swimwear, undergarments, and bodysuits (for hygiene reasons)
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Custom or personalized products
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Items returned after 14 days of delivery
How to Request a Refund
To initiate a refund, please contact us at:
Email: info@fitchandco.com
Phone: +92-323-7540447
Please include your order number and reason for the return. Once approved, we’ll send you instructions for returning the item.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Once your return is received and inspected:
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We’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 3 days of delivery with your order number and photos of the issue. We will offer a replacement or a full refund at no extra cost.
Late or Missing Refunds
If you haven’t received a refund yet:
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Double-check your bank or credit card account.
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Contact your card issuer — it may take time before your refund posts.
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Still no refund? Contact us at info@fitchandco.com.
Need Help?
For any questions about your order or this refund policy, please reach out:
Fitch & Co
📧 Email: info@fitchandco.com
🌐 Website: https://fitchandco.com/
